Track Your Order - kaehukai

Every Order Has a Journey

Thank you for shopping with KAEHUKAI.

We know you're looking forward to receiving your new wardrobe favorites. Use this page to follow your order and stay informed about its delivery progress.

01 — Track Your Package

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Enter your tracking number on the tracking page provided by your shipping carrier to view the latest delivery updates.

Tracking Information

  • Tracking numbers are provided after dispatch.

  • Please allow 24–72 hours after receiving your tracking number for the carrier's system to display the first tracking update.

  • Tracking information may take additional time to refresh while your parcel moves between shipping facilities.

02 — Order Processing & Shipping Timeline

Here is what to expect after placing your order:

STEP 01 — Order Confirmation

Your order is received and payment is confirmed.

STEP 02 — Order Processing

Please allow 1–3 business days for order verification, preparation, and packaging.

STEP 03 — Shipment Dispatch

Your package is handed over to the shipping carrier. A tracking number will be provided when available.

STEP 04 — In Transit

Your package is on its way to the delivery destination.

Estimated transit time: 7–15 days after dispatch.

STEP 05 — Delivered

Your package has reached the delivery address recorded in your order.

Please note that processing time and shipping transit time are separate. Delivery estimates may vary depending on the destination, customs clearance, carrier operations, and local delivery conditions.

03 — Where Can I Find My Tracking Number?

Your tracking number will be sent to the email address provided when placing your order after your package has been dispatched.

If you cannot find the email:

  • Check your inbox and spam or junk folder.

  • Make sure you are checking the email address used at checkout.

  • Allow additional time for the shipping carrier to register your parcel.

If you still cannot locate your tracking information, contact our customer service team.

04 — Why Has My Tracking Not Updated?

It is normal for tracking information to remain unchanged for a short period.

This may happen when:

  • The shipping carrier has received the shipment information but has not scanned the parcel.

  • Your package is traveling between logistics facilities.

  • Your shipment is undergoing customs inspection.

  • The destination carrier has not yet received the parcel.

  • The carrier's tracking system is experiencing an update delay.

If there has been no tracking movement for an extended period, please contact us so we can help review the shipment status.

05 — Need Help With Your Order?

Our customer service team is happy to assist with order tracking, delivery questions, and shipment concerns.

Customer Service

Email: support@kaehukai.com

Telephone: +86 135 9376 3128

Website: https://www.kaehukai.com/

Business Operator

Haikou Luanfa Clothing Co., Ltd.

Room A29, 5th Floor, Building A, Entrepreneurship Incubation Center, No.266 Nanhai Avenue, National High-Tech Industrial Development Zone, Haikou City, Hainan Province, China.

KAEHUKAI

Thoughtful Style. A Journey Worth Following.