Privacy Policy – Kaehukai

Your Privacy, Our Responsibility

At KAEHUKAI, we believe that a comfortable shopping experience begins with trust. Whether you are exploring a tailored blazer, choosing a flowing maxi dress, or finding a sweater for everyday wear, your personal information deserves thoughtful care.

This Privacy Policy explains how Haikou Luanfa Clothing Co., Ltd. collects, uses, stores, and protects information when you visit or make a purchase through www.kaehukai.com.

01 — Who We Are

The website is operated by:

Legal Business Name: Haikou Luanfa Clothing Co., Ltd.
Brand: KAEHUKAI
Website: https://www.kaehukai.com/
Email: support@kaehukai.com
Telephone: +86 135 9376 3128

Registered Business Address:

Room A29, 5th Floor, Building A, Entrepreneurship Incubation Center, No.266 Nanhai Avenue, National High-Tech Industrial Development Zone, Haikou City, Hainan Province, China.

Unified Social Credit Code: 91460000MAK22APQ5P

In this Policy, "we", "us", and "our" refer to Haikou Luanfa Clothing Co., Ltd., operating under the KAEHUKAI brand.

02 — Information We Collect

We collect information that is reasonably necessary to operate our online store and fulfill customer orders.

Information You Provide

  • Full name and shipping address.

  • Billing address, where applicable.

  • Email address and telephone number.

  • Order details, purchased products, quantities, and transaction records.

  • Messages, inquiries, and information you voluntarily provide when contacting customer service.

Payment Information

Payments are processed through the payment providers available at checkout, including Google Pay, Mastercard, Visa, and Apple Pay.

We receive transaction-related information necessary to confirm and manage your order. Full payment card details are generally handled by the relevant payment processor rather than stored directly by us.

Automatically Collected Information

When you browse our website, certain technical information may be collected, including:

  • IP address and browser type.

  • Device and operating system information.

  • Pages visited and browsing activity.

  • Referring website and approximate location information.

  • Cookies and similar tracking technologies.

03 — How We Use Your Information

We use collected information for the following purposes:

  • To process, confirm, and deliver purchases.

  • To communicate order confirmations, shipping updates, and customer service responses.

  • To manage returns, exchanges, refunds, and payment inquiries.

  • To maintain website functionality and improve shopping usability.

  • To identify suspicious transactions and help prevent fraud.

  • To comply with applicable legal, accounting, and regulatory requirements.

  • To send promotional communications where permitted and where required consent has been obtained.

You may unsubscribe from marketing emails using the unsubscribe link provided in the message.

04 — Cookies and Website Technologies

KAEHUKAI may use cookies and similar technologies to make browsing more convenient.

These technologies may help us:

  • Remember shopping cart contents.

  • Maintain website preferences.

  • Understand website traffic and performance.

  • Improve navigation and product discovery.

  • Support relevant advertising and marketing activities, where enabled.

You can manage or disable cookies through your browser settings. Some website functions may not work properly if essential cookies are disabled.

Where legally required, we will request consent before using non-essential cookies.

05 — When We Share Information

We do not sell customers' personal information for money.

We may share necessary information with service providers that help us operate the store, including:

Payment Providers: To authorize, process, and verify transactions.

Shipping and Logistics Providers: To arrange delivery, track shipments, and handle delivery-related issues.

Website and Technology Providers: To maintain hosting, security, analytics, and website functionality.

Professional and Legal Services: Where reasonably necessary for legal compliance, accounting, fraud prevention, or dispute resolution.

These parties may only use personal information as necessary to provide their services or meet applicable legal obligations.

We may also disclose information where required by law or in response to valid legal requests.

06 — International Data Transfers

Because our business operates in China and may serve customers in other countries, personal information may be transferred to or processed in countries other than the country where you reside.

Where required by applicable law, we will implement appropriate safeguards for international transfers and handle information in accordance with applicable privacy requirements.

07 — Data Retention and Security

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, business operations, accounting, legal compliance, and dispute resolution.

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

08 — Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data-sharing activities where applicable.

  • Request a copy of certain personal information in a portable format.

Residents of California may have additional rights under applicable California privacy laws, including the right to know, delete, correct, and opt out of certain forms of sharing or targeted advertising, subject to applicable exceptions.

To submit a privacy request, contact us at support@kaehukai.com.

We may need to verify your identity before processing a request.

09 — Children's Privacy

Our website is intended for a general shopping audience and is not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected without the required authorization, we will take reasonable steps to delete it.

10 — Third-Party Websites

Our website may contain links to third-party websites or services.

We do not control the privacy practices, content, or security of those external websites. We encourage customers to review the privacy policies of any third-party services they visit.

11 — Changes to This Policy

We may update this Privacy Policy when our business practices, website functions, or applicable legal requirements change.

The revised version will be published on this page with an updated effective date.

12 — Contact Our Privacy Team

For questions, requests, or concerns regarding this Privacy Policy, please contact:

KAEHUKAI Customer Support

Email: support@kaehukai.com
Telephone: +86 135 9376 3128
Website: https://www.kaehukai.com/

Business Operator: Haikou Luanfa Clothing Co., Ltd.
Business Address: Room A29, 5th Floor, Building A, Entrepreneurship Incubation Center, No.266 Nanhai Avenue, National High-Tech Industrial Development Zone, Haikou City, Hainan Province, China.

Thank you for trusting KAEHUKAI with your shopping experience.