Shipping Policy – Kaehukai

From Our Store to Your Door

Every order deserves clear delivery information. This policy explains where orders are dispatched from, how shipping charges are calculated, and what to expect after placing an order.

01 — Shipping Origin

Orders are dispatched from our business shipping location in China.

Shipping Address:

Room A29, 5th Floor, Building A, Entrepreneurship Incubation Center, No.266 Nanhai Avenue, National High-Tech Industrial Development Zone, Haikou City, Hainan Province, China.

Our shipping arrangements may involve third-party logistics providers and transportation carriers.

02 — Order Processing & Delivery Time

Order Processing Time: 1–3 Business Days

After your order is successfully placed and payment is confirmed, please allow 1–3 business days for order processing and preparation before dispatch.

Processing time includes order verification, product preparation, packaging, and shipment arrangement.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Estimated Shipping Time: 7–15 Days

After dispatch, the estimated transportation time is 7–15 days.

Actual delivery times may vary depending on:

Destination and local delivery conditions.
Carrier transportation schedules.
Customs inspections and clearance.
Weather conditions or unexpected disruptions.
Peak-season shipping volumes.

Estimated Total Time: 8–18 Business/Calendar Days (Depending on Transit Days)

The 1–3 business days required for order processing are separate from the 7–15 days of estimated transit time.

The delivery estimate is not a guaranteed arrival date. Customers will receive tracking information when it becomes available from the shipping carrier.

03 — Shipping Charges and Calculation

We believe shipping costs should be understandable before a customer places an order.

United States — Free Shipping on Orders of US$150 or More

Orders shipped to eligible United States addresses qualify for free shipping when the merchandise subtotal reaches US$150 after discounts and before taxes and shipping charges.

Orders below US$150 are subject to a shipping charge.

How Shipping Fees Are Calculated

For orders that do not qualify for free shipping, the shipping charge is calculated according to the applicable carrier or logistics service rate.

The calculation is based on:

The destination postal code and delivery location.
The shipment's actual weight.
The package's dimensions and applicable dimensional weight.
The available transportation service and delivery route.
Any applicable carrier or logistics surcharges.

Where the carrier uses dimensional weight, the chargeable weight is determined according to that carrier's applicable dimensional-weight formula.

The final shipping charge is displayed at checkout before payment. Customers can review the shipping cost before confirming their purchase.

We do not add an undisclosed shipping fee after an order has been successfully paid.

For destinations outside the United States, applicable shipping charges are also calculated and displayed at checkout according to the available shipping service and destination.

04 — Free Shipping Conditions

The US$150 free-shipping threshold applies to eligible orders shipped to addresses within the United States.

The qualifying merchandise subtotal is calculated after discounts and promotional deductions, excluding:

Taxes.
Shipping charges.
Other separately stated fees.

If the qualifying subtotal is below US$150, the applicable calculated shipping fee will be charged.

05 — Order Processing and Dispatch

After receiving an order, we arrange the necessary order verification and fulfillment procedures.

Customers should ensure that their shipping information is complete and accurate before submitting payment.

Once an order has been dispatched, changes to the delivery address or shipping service may no longer be possible.

If you need to correct an address, contact support@kaehukai.com as soon as possible.

06 — Tracking Your Order

When tracking information becomes available, it will be provided through the order notification or other available tracking communication.

Please allow time for the carrier to register the first tracking scan.

Tracking updates may not appear immediately after dispatch.

If tracking information has not updated for an extended period or your parcel appears delayed, contact our customer service team with your order number.

07 — Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or standard shipping charge.

Any applicable import charges are determined by the relevant customs authority and are the responsibility of the recipient where legally applicable.

08 — Delivery Issues

If your parcel is delayed, damaged in transit, or marked as delivered but cannot be located, please contact us.

We will review the available tracking information and coordinate with the relevant logistics provider where appropriate.

For damaged packages, please retain the outer packaging and take clear photographs of the damage to help us assess the issue.

09 — Contact and Shipping Support

For shipping estimates, tracking assistance, or delivery concerns:

Email: support@kaehukai.com
Telephone: +86 135 9376 3128
Website: https://www.kaehukai.com/

Business Operator: Haikou Luanfa Clothing Co., Ltd.

We want every KAEHUKAI order to arrive with clarity and care.