Return Policy – Kaehukai

Thoughtful Shopping, Clear Solutions

KAEHUKAI | www.kaehukai.com

We want you to feel comfortable with your KAEHUKAI purchase. If an item does not meet your expectations or arrives with a quality issue, this policy explains how to request a return and how the associated costs are handled.

01 — Return Eligibility and Time Limit

You may request a return within 30 calendar days from the date your order is marked as delivered.

To qualify for a standard return, the item must:

  • Be unworn, unused, and unwashed.

  • Be in its original condition.

  • Have its original product tags and labels attached, where applicable.

  • Be free from stains, damage, alterations, or signs of use.

  • Include the original packaging where reasonably available.

Items that do not meet these conditions may be ineligible for a standard return, subject to applicable consumer protection laws.

02 — Return Reasons and Shipping Responsibility

We distinguish between returns caused by a product quality issue and returns requested for personal reasons.

A. Quality-Related Returns — We Pay

If an item arrives defective, damaged, incorrect, or materially different from its product description, contact us with supporting photographs and your order number.

Once the issue is verified and the return is approved:

  • KAEHUKAI will cover the reasonable return shipping cost.

  • We will provide return instructions or an appropriate shipping arrangement.

  • You will not be required to pay the return shipping fee for a verified quality-related return.

B. Non-Quality Returns — Customer Pays

For returns due to personal preference, fit, style, color preference, or a change of mind:

  • The customer is responsible for the return shipping cost.

  • The customer must arrange and pay for transportation to our designated US return warehouse.

  • The original outbound shipping charge, if any, is not refundable unless required by applicable law or the return is caused by our error.

  • The parcel must be sent using a trackable shipping service.

03 — Return Country and Warehouse Address

Approved returns must be shipped to our designated return warehouse in the United States.

Return Country: United States

Return Warehouse:

c/o AMZ Logistics LA
922 N Cataract Ave
San Dimas, CA 91773
United States

Please do not send a return parcel before receiving return authorization and instructions from our customer service team.

Unauthorized returns may be delayed or may not be identifiable when received.

04 — Estimated Return Shipping Costs

For non-quality-related returns, the customer is responsible for the cost of shipping the item to our US return warehouse.

Because parcels vary in weight, dimensions, shipping origin, and carrier service, we do not apply one universal return-shipping fee.

The estimated return cost is determined using the carrier's quoted rate based on:

  1. The customer's actual return-shipping origin.

  2. The destination warehouse ZIP code: 91773.

  3. The parcel's actual weight.

  4. Package dimensions and dimensional weight, where applicable.

  5. The selected carrier and service level.

Customers can obtain an estimated fee through the carrier's online shipping calculator or at a carrier service location before sending the parcel.

Important: KAEHUKAI does not deduct an invented flat return-shipping charge from refunds. For non-quality returns, the customer pays the carrier directly when arranging the return shipment.

For verified quality-related returns, reasonable return shipping costs are covered by KAEHUKAI according to the return arrangement confirmed by customer service.

05 — How to Request a Return

Please follow these steps:

Step 1 — Contact Us

Email support@kaehukai.com with:

  • Your order number.

  • The product name.

  • The reason for your return.

  • Clear photographs if the product is damaged, defective, or incorrect.

Step 2 — Receive Approval

Our customer service team will review your request and provide return instructions, including confirmation of the designated warehouse address.

Step 3 — Ship the Item

For non-quality returns, arrange and pay for return transportation to our US warehouse.

For approved quality-related returns, follow the shipping arrangement provided by our customer service team.

Step 4 — Inspection

After the returned item arrives, it will be inspected to confirm its condition and eligibility.

Step 5 — Refund Processing

Once the return is approved following inspection, we will initiate the applicable refund to the original payment method.

06 — Refund Timeframe

For an approved return:

  • Return inspection: generally within 3–5 business days after warehouse receipt.

  • Refund initiation: generally within 5–7 business days after the return is approved.

  • Bank or payment-provider posting: additional time may be required, depending on the original payment method and financial institution.

The time required for a refund to appear in your account is controlled partly by your payment provider.

You will be notified if additional information is needed to complete the refund.

07 — Refund Amount

For an approved return, the refund will generally cover the eligible purchase price of the returned item.

The following conditions apply:

  • Original shipping charges are not refundable for non-quality returns unless required by applicable law.

  • Return shipping costs for non-quality returns are paid by the customer directly to the carrier.

  • Verified quality-related returns are handled without charging the customer reasonable return shipping costs.

  • Any refund required by applicable consumer protection law will be handled in accordance with that law.

08 — Exchanges

If you would like a different size, color, or product, please contact customer service before sending your item back.

An exchange is subject to product availability.

If the requested replacement is unavailable, we will discuss the available return and refund options with you.

09 — Cancellations and Incorrect Orders

If you wish to cancel or modify an order, contact us as soon as possible.

Orders that have already entered fulfillment or been dispatched may not be cancellable.

If you receive an incorrect item, contact us with your order number and photographs so that we can review and arrange an appropriate solution.

10 — Return Policy Contact

For all return, refund, and exchange requests:

KAEHUKAI Customer Support

Email: support@kaehukai.com
Telephone: +86 135 9376 3128
Website: https://www.kaehukai.com/

Return Warehouse:

c/o AMZ Logistics LA
922 N Cataract Ave
San Dimas, CA 91773
United States

We believe a good shopping experience includes clear support, even after delivery.