Contact Us – Kaehukai
A Little Help Goes a Long Way
We are here to make your shopping experience easier.
Whether you have a question about a blazer, need help choosing a dress, want to check an order, or need assistance with a return, our customer service team is ready to help.
01 — Customer Service
support@kaehukai.com
Telephone
+86 135 9376 3128
Website
02 — Customer Service Hours
Our customer service team is available:
Monday – Friday
9:00 AM – 6:00 PM (China Standard Time, GMT+8)
Saturday, Sunday, and Chinese statutory holidays: Closed.
Messages received outside business hours will be handled during the next available service period.
03 — How We Can Help
Orders & Delivery
Questions about order confirmations, shipment tracking, delivery estimates, or address corrections.
Products & Sizing
Need help understanding product details, garment measurements, or fit information? Contact us before purchasing.
Returns & Refunds
For return requests, damaged products, incorrect items, or refund inquiries, please include your order number and relevant photographs where applicable.
Payments
If a payment fails, appears duplicated, or requires verification, our team can help you understand the next steps.
04 — Help Us Assist You Faster
When contacting us about an existing order, please include:
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Your order number.
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The email address used at checkout.
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The product name, if applicable.
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A brief description of your question.
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Supporting photographs, if your inquiry concerns a product issue.
Please do not send full payment card numbers, passwords, or security codes by email.
05 — Business Information
KAEHUKAI
Legal Business Name: Haikou Luanfa Clothing Co., Ltd.
Unified Social Credit Code: 91460000MAK22APQ5P
Registered Business Address:
Room A29, 5th Floor, Building A, Entrepreneurship Incubation Center, No.266 Nanhai Avenue, National High-Tech Industrial Development Zone, Haikou City, Hainan Province, China.
Your questions matter to us. Thank you for being part of KAEHUKAI.